Adobe XD does not allow 2 or more user editing one document at a time

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Adobe XD does not allow 2 or more user editing one document at a time.

I am unsure why this is happening like my team and I is unable to edit the document that was shared with us. This happens after updating to the newest version. I hope this get fixed as soon as possible. Thanks.

Product performance

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Dan Rodney

Community Expert

Are you using a VPN? If so, it's possible your IT department is blocking traffic that is required for this feature to work.

Also, you're saving the XD file as a cloud file and trying to share it with your colleague, right? Local files cannot be edited at the same time.

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Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

Sea x90

Participant

Hi,

We are not using VPN and are working in a shared cloud file.

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Harshika Verma

Community Manager

I am sorry for the delay in response. I would request you to please create a case, or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link:https://helpx.adobe.com/contact/enterprise-support.cc.html and connect with our Enterprise support directly.

If not, then contact your admin and ask them to create a case or start chatting through the admin console.

Hope it helps.

Thanks,

Harshika

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italosan

Community Expert

Hi, do you and your colleagues use the latest version of Adobe XD? Does this problem occur with all files?

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D

defaulter05ozom79ovAuthor

Participating Frequently

Yeah we updated to the latest version

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