Skip to main content
balkovsky
Known Participant
May 15, 2018
Answered

Adobe Xd does not work properly even after the update

  • May 15, 2018
  • 1 reply
  • 2332 views

After today's update of Adobe Xd, it still crashes. The program starts, but when you select Prototype, the application stops working. No error, window disappears.

Return to older drivers (NVIDIA) is not possible. Someone already advised me. I use the NVIDIA Quatro 2000 graphics card with the latest drivers. I'm paying for Creative Cloud, so the patch should be on the Adobe side. I need to work in the app. How do I fix it?

    This topic has been closed for replies.
    Correct answer Preran

    Hi everyone,

    If you are using the Beta version of Windows 10, we are aware of crash issues on it, and working towards a fix. The most common reasons for crashes we have seen thus far are running Adobe XD on Beta version of Windows, and outdated graphic drivers.

    If you are using an official version of Windows or Mac OS, and are running into crash issues, please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

    Thanks,

    Preran

    1 reply

    Participant
    May 15, 2018

    I'm experiencing the same issue, please fix this bug to update!

    balkovsky
    balkovskyAuthor
    Known Participant
    May 17, 2018

    So today (May 17), Adobe Xd in Creative Cloud has been updated. With expectation, I waited for it to be settled. Unfortunately the problem is still the same. : ((

    Preran
    Community Manager
    PreranCommunity ManagerCorrect answer
    Community Manager
    May 17, 2018

    Hi everyone,

    If you are using the Beta version of Windows 10, we are aware of crash issues on it, and working towards a fix. The most common reasons for crashes we have seen thus far are running Adobe XD on Beta version of Windows, and outdated graphic drivers.

    If you are using an official version of Windows or Mac OS, and are running into crash issues, please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

    Thanks,

    Preran