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수빈황61034014
수빈황61034014
Participant
Apr 9, 2019 5:53 AM UTC
Answered

adobe xd doesn't work on Mac

I tried to fix this problem with adobe korea but they didn't give an answer for my problem, so I ask here.

I use MacOS Mojave, I downloaded adobe xd and it didn't work.

when I open XD, it just shut down and mac said that adobe xd closed unexpectedly.

Please solve this problem. I want to use XD

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    lifesalichCorrect answer
    Inspiring
    May 7, 2019 2:06 PM UTC

    I have the exact same problem, and here is the solution:

    1. Open Adobe XD.

    2. Turn off Wi-Fi.

    3. Turn off Ethernet.

    4. Launch a New XD Document/Project.

    5. Turn back on Wi-Fi & Ethernet.

    View reply

    6 replies

    Majestic_Enchantment16B7
    Participant
    Sep 1, 2020 3:02 PM UTC

    This helped me too
    Thanks a lot

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    lifesalichCorrect answer
    Inspiring
    May 7, 2019 2:06 PM UTC

    I have the exact same problem, and here is the solution:

    1. Open Adobe XD.

    2. Turn off Wi-Fi.

    3. Turn off Ethernet.

    4. Launch a New XD Document/Project.

    5. Turn back on Wi-Fi & Ethernet.

    Translate
      Atul_Saini
      Atul_Saini
      Legend
      May 8, 2019 2:03 PM UTC

      Hey Lifesalich, thanks for sharing the workaround for the future viewers.

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      Atul_Saini
      Atul_Saini
      Legend
      Apr 9, 2019 2:51 PM UTC

      Hi 수빈황,

      Sorry that you encountered this unexpected crash. I would like to know if by any chance you are using dual monitor setup? I would also like to know if there is a specific workflow which leads to this crash? Would it be possible for you to share the crash logs?

      Please take a look at this similar discussion and check if this works out for you Re: ADOBE XD keeps crashing on Mac 10.14.4​

      Thanks,

      Atul_Saini

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      수빈황61034014
      수빈황61034014Author
      Participant
      Apr 10, 2019 3:08 AM UTC

      Sorry, I don't use dual monitor setup.

      I installed adobe xd at the adobe creative cloud and tried to open XD, it didn't work.

      It opened a second, and then closed immediately.

      This is my crash logs.

      AdobeLogs_20190410_115927_63E00459-2EB0-48C7-AEDA-FC78D3C9CECA-mac.zip

      I hope to fix this problem asap

      Thanks,

      Subin Hwang

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      Atul_Saini
      Atul_Saini
      Legend
      Apr 10, 2019 10:45 PM UTC

      Thanks for sharing the logs Subin, would you mind uploading the crash log to CC or dropbox and share the link here as well.

      I know this could be frustrating for you how, however, it could be a great help to get to the root cause. I would like to know if you have checked message #3 from Corey on this link:Re: ADOBE XD keeps crashing on Mac 10.14.4 and had any luck with it.

      Thanks,

      Atul_Saini

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