Adobe XD doesnt launch when connecting to VPN

Question

When I boot my computer, Creative Cloud starts up in the background.

I connect to VPN.

Then I launch Adobe XD, every single time it gets stuck on the white splashscreen of death.

I close Adobe XD, then relauch, then it works.

If I don't connect to VPN then Adobe XD launches no problem. Almost as if Creative Cloud licensing doesnt handle VPN connection properly.

Can someone please look into this? Its killing our ability to use Adobe XD to do serious work.

AkinGn · Answer

Hi @sammyg58118447, I found an CC-VPN related conversation (it's about Lightroom but still might be helpful as it's about CC), as far as I understand trying a different VPN might be helpful, if you want to check the whole thing, you cxan see the conversation here: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/cc-will-not-load-with-vpn-running/m-p/9435450#M1664

"Hi. The Adobe LR tech was very helpful. You can see his suggestions I've

copied for you below. This worked for me. However, he sent me another

message a few days ago to say that the issue has been resolved in the

latest update of LR CC. If you haven't done the updates yet give it a try

first. If that doesn't work, then follow his advice below. Good luck!

"It turns out that this is not a bug in Lightroom CC. The issue is actually

with how IPVanish handles local IPv6 network traffic. That’s a mouthful, I

know. ☺ In my testing, I found that IPVanish actually broke a number of

apps I use daily as a software developer. The good news is that I have a

fix for you.

In the IPVanish settings, go to the “Connection” tab and disable the option

“Enable IPv6 Leak Protection”. Running with this option disabled will allow

Lightroom CC to work as expected. If you do this, please keep in mind your

VPN will no longer block any network traffic that is using IPv6. Please see

the following IPVanish guide for more info:

The fact that IPVanish is blocking local IPv6 network traffic is clearly

a design flaw in their software. Even with IPv6 leak protection enabled,

local traffic should still be allowed; I’ve reached out to the IPVanish

folks in hopes that they’ll fix this bug on their end.

If I had to make a recommendation as a fellow Lightroom CC user and VPN

user, it would be to switch to a VPN that does not block local IPv6 network

traffic such as NordVPN. Just to be clear, that’s my recommendation as a

software user and not as an Adobe employee.

I hope this is enough info to put this issue to rest. Thanks again for

helping track this down,

- Jeff"

Hope this helps!

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