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jaycie kim
jaycie kim
Participant
Feb 16, 2021 5:26 PM UTC
Question

Adobe XD Error 86 - Unable to open local files

I have 4 local files that are showing an Error 86 when i attempt to open them. This is the first time ive experienced this issue. the last time i was able to open these files was about a month ago. 

 

i have attached the log for this.

 

i have already tried uninstalling and reinstalling Xd as well as Creative cloud with no luck. 

 

Any help would be appreciated!

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    3 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Feb 16, 2021 6:32 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD and OS.
    2. Are these files saved locally on the system hard drive or on any network folder synced locally?
    3. I can't see any attached logs, so please collect system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and add them to a shared location like Google Drive or DropBox and along with the files on which you are getting error 86. I'll escalate it further.

     

    Note: Please share the link of the shared location through DM. To send the DM, please click on my name and then send a message. While sending the message, please add this discussion link.

     

    Regards

    Rishabh

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    jaycie kim
    jaycie kimAuthor
    Participant
    Feb 16, 2021 6:41 PM UTC

    1. XD version 37.032.10, OS Big Sur version 11.2.1

    2. they are saved locally on my system harddrive 

    3. I will send you a DM with this.

     

    Thank you!!

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Mar 5, 2021 5:51 AM UTC

    Hi Jaycie,

     

    Thank you for sharing the logs and XD file with me. I have logged a bug for your issue so that our team can investigate on the files.

     

    I will share the updates with you as soon as I hear back from the team.

     

    Thanks,

    Harshika

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