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jaycie kim
Participant
March 1, 2021
Question

Adobe XD Error 86 - Unable to open local files

  • March 1, 2021
  • 3 replies
  • 612 views

I have 4 local files that are showing an Error 86 when i attempt to open them. This is the first time ive experienced this issue. the last time i was able to open these files was about a month ago. 

 

 Some info about what i am using:

1. XD version 37.032.10, OS Big Sur version 11.2.1

2. they are saved locally on my system harddrive 

3. I have the logs, i can send a separate message witht he file.

 

i have already tried uninstalling and reinstalling Xd as well as Creative cloud with no luck. 

 

Any help would be appreciated!

This topic has been closed for replies.

3 replies

Participant
July 13, 2021

I have 1 local files that are showing an Error 86 when i attempt to open them. This is the first time i have experienced this issue.

Some info about what i am using:

1. XD version 41.1.12, 

2. they are saved locally on my system.

3. I have the logs, i can send a separate message witht he file.

 

i have already tried uninstalling and reinstalling Xd as well as Creative cloud with no luck. 

 

Any help would be appreciated!

Community Manager
March 2, 2021

Hello Jaycie ,

 

Thanks for writing us , Could you please try update to XD 37.1.32  and open your local documents and let us know the results.

 

Regards,

Rajasekhar. 

jaycie kim
Participant
March 2, 2021

I have updated to XD 37.1.32 and am still getting the same error. 

Rishabh_Tiwari
Legend
March 18, 2021

Sorry for the delay in response, Jaycie. Will it be possible for you to share the file with us? If yes, please add the file to a shared location like Google Drive or DropBox and share the link with us through DM by clicking on my name.

Rishabh_Tiwari
Legend
March 2, 2021

Hi Jaycie,

 

We're so sorry to hear about the trouble. Please look for a different version of the file at this location: ~/Library/Application Support/Adobe/Adobe XD CC, this is a temp location for autosave. In case if you are able to find the files, please add the logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and the files to a shared location, like Google Drive or DropBox, and DM me the link by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh