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Lari123
Participant
September 26, 2022
Question

Adobe XD extremely slow

  • September 26, 2022
  • 3 replies
  • 451 views

Hi, 

 

I am working with Adobe XD for creating prototypes, and since a few days, I have extreme problems in performance.

 

As soon as I open XD, my MacBook gets slow. Additonally, it takes about 5 minutes to open a XD file, and as soon as I want to work in the XD file, nothing happens or it happens with extreme delay (e. g. up to 5 minutes that nothing happens if I want to copy a screen). Also restarting XD does not help. 

 

I also tried it with re-installing XD, but nothing changed. 

 

First, I worked with an older MacBook Pro (13", 2018, Four Thunderbolt 3 Ports, 2,7 GHz-Quad-Core Intel Core i7, 16 GB, macOS Monterey 12.6), however I changed to a new MacBook Pro last week and the problem is still existing (14", 2021, Apple M1 Pro chip, 16 GB, macOS Monterey 12.6). I also have the latest update of XD (54.1.12)

 

Could you please help me? I really need to do my work in XD because important business meetings are depending on my screens...

 

Thank you and best regards, 

 

Larissa 

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    3 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    September 27, 2022

    Hi @Lari123,

     

    We are sorry to hear you're experiencing performance issues with XD, and thanks for sharing the hardware details. We would need a few more details to investigate the issue.

     

    • Please share the screenshot of the activity monitor.
    • Does that happen with all files or with a specific file?
    • Please generate logs, upload them to a shared location such as CC or Dropbox, and share the URL with me over a private message.
    • If possible, please upload the XD file along with logs with me over a PM.

     

    We will try our best to help.

     

    Thanks,

    Harshika

    L
    Lari123Author
    Participant
    September 29, 2022

    Hi Harshika, 

     

    thanks for your reply. I sent you a private message. 

     

    Best wishes, 

     

    Larissa 

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    September 30, 2022

    Thank you for sharing the requested info. I have replied to you over a PM. Once you share the XD file with me, I will be able to log a bug for your issue with our engineering team.

     

    I will try my best to help you.

     

    Thanks,

    Harshika

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