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Cenomancer
Cenomancer
Participating Frequently
Aug 27, 2021 10:30 AM UTC
Question

Adobe XD extremely slow for anything

Hello,

 

Spec :

I'm on Windows 10 build 19041.1165,
graphic card is NVidia Quadro P2200 with latest Driver.

Adobe XD is version 43.0.12

 

The issue :

Adobe XD is taking ages to do anything (opening a file, zooming in/out, moving around, changing application tab, really anything...).

 

What I tried to do :

- Desinstalled current version, installed older version

- Cleaning all the Adobe Files including other softwares, restarting, cleaned again using the tool (as administrator), clean reinstall

- Saving a file on my hard disk to run it, in case the issue came with online files

- Checked windows and driver versions just in case, all is good

 

...I didn't have the issue when I used it back in July 😕😕

    This topic is closed to new replies. Start a new post to keep the conversation going.

    15 replies

    PRIDE INNOVATIONS
    PRIDE INNOVATIONS
    Participant
    Sep 9, 2021 5:13 PM UTC

    I am facing the exact same problem!

     

    Spec:
    Windows 10 Pro, version 21H1, build 19034.1165.
    Graphic card is NVidia GeForce GTX 1060 6GB with latest Driver.
    Adobe XD is version 43.0.12.

     

    I tried to solve it the same way, but without success!

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      PRIDE INNOVATIONS
      PRIDE INNOVATIONS
      Participant
      Sep 9, 2021 5:15 PM UTC

      Here a print from active processes

       

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        Sys Manager
        Participant
        Sep 9, 2021 7:36 PM UTC

        I'm facing the same problem.

        Translate
        Cenomancer
        CenomancerAuthor
        Participating Frequently
        Sep 1, 2021 7:55 AM UTC

        I've been looking around the forums checking if the new posts have a start of an answer or anything.


        I'm starting to be slightly worried as I need to progress on current project and I see issues marked as solved when they're not, even when answered very late.

        I'll probably have to start looking at Figma if I don't have any solution soon, I'm sorry but I can't put this project on hold more than a few days...

        Translate
        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        Sep 1, 2021 3:48 PM UTC

        I am so sorry for the delay in response. Could you please update XD to the latest version which is 43.0 and let us know if that solves the issue or if you still need assistance.

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        Cenomancer
        CenomancerAuthor
        Participating Frequently
        Sep 2, 2021 11:45 AM UTC

        As I mentionned in my original topic message my version is already the latest (43.0.12)

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        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        Aug 27, 2021 12:08 PM UTC

        Hi there,

         

        We're so sorry to hear about the trouble. In addition to the information asked by Gianvitulano, please share a few more details like:

         

        1. Please collect system logs by following the steps shared here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
        2. Please collect Spin Dump file by following the steps shared below:
        • Launch Task Manager
        • Select the Adobe XD process
        • Right click on the Adobe XD process
        • Select “Create dump file”
        • This will generate a binary file

         

        Please add both the file to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

         

        Regards

        Rishabh

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        Cenomancer
        CenomancerAuthor
        Participating Frequently
        Aug 27, 2021 1:17 PM UTC

        Hello Rishabh,

         

        Thanks for your answer,

        sending you those this instant!

         

        Hoping it will help locating the issue

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        Community Expert
        gianvitulanoCommunity Expert
        Community Expert
        Aug 27, 2021 11:09 AM UTC

        Hi Cenomancer,

        could you publish a screenshot of the active processes of Adobe XD?

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        Giancarlo Vitulano
          Cenomancer
          CenomancerAuthor
          Participating Frequently
          Aug 27, 2021 1:13 PM UTC

          Hello!
          Here are the processes launched when I run Adobe XD (I opened a working file with it)

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