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bradenford
Participating Frequently
November 27, 2020
Question

Adobe XD file constantly crashing. Please help!

  • November 27, 2020
  • 1 reply
  • 614 views

An XD file I have been working with for a long time recently stopped working. I was having no issue until I made some minor updates to a connected library. Since then, the file has been continually crashing and I'm also seeing all sorts of odd behaviour. For example, if I duplicate a nested component in a stack, the component will continually appear then disappear. Even once deleted, it will reappear again randomly while I'm working on the parent component. I've tried opening a backup of the file I saved a few weeks ago and it appears to be working correctly, but the backup is missing A LOT of work that I have done since then. Can someone at Adobe please take a look at this?

 

I am on Windows 10 using Adobe 35.1.12.5 and the file is saved to my local computer but connected to a cloud library. I cannot upload the file to this post for some reason (says the attachements content type does not match its file extention?) but can share through other means.

 

Thank you

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    November 27, 2020

    Hi there,

     

    Sorry to hear about the trouble. We'll need to investigate this on our end, so could you please add the file to a shared location like Google Drive or DropBox and then share the link with me through DM by clicking on my name. We'll also need the system logs, so please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Note: While sending a DM, please add this discussion link in the subject.

     

    Regards

    Rishabh

    B
    bradenfordAuthor
    Participating Frequently
    December 4, 2020

    @Rishabh_Tiwari I think I just sent you a private message. There was no confirmation when I hit sent and the message modal did not close. When I hit send again it said 'You have reached the limit for number of private messages that you can send for now. Please try again later.' Can you confirm that you did recieve the message?

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    December 4, 2020

    I am afraid, I haven't received the message yet. Could you please try again and let me know if you are able to send the message to me or not?

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