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Mixandra223460247mau
Participant
May 30, 2022
Answered

Adobe Xd file disappeared after subscription expired

  • May 30, 2022
  • 2 replies
  • 1737 views

Hi,

My company's Adobe subscription expired and I can't seem to find an Xd file I've been working on recently.

It was saved on cloud. I used to open it from "Templates and Recent Files" in Xd start screen and now it disappeared.

I checked https://assets.adobe.com/cloud-documents and the trash and it's nowhere to find.

I can see the prototype on the link I shared with my coworkers, but that doesn't help.

 

Can I get some help?

Thanks!

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi @Mixandra223460247mau ,

     

    Sorry to hear about the trouble. If you had an Enterprise subscription, please try the steps shared here and reclaim the asset.

     

    Regards

    Rishabh

    2 replies

    P
    Pratik5EE8
    Participant
    December 29, 2023

    Hello Guys,

    I'm experiencing the same problems after my account expired. Can you please assist me with this? What solutions are available?

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity ManagerCorrect answer
    Community Manager
    May 31, 2022

    Hi @Mixandra223460247mau ,

     

    Sorry to hear about the trouble. If you had an Enterprise subscription, please try the steps shared here and reclaim the asset.

     

    Regards

    Rishabh

    M
    Mixandra223460247mauAuthor
    Participant
    June 9, 2022

    Hello Rishabh_Tiwari ,

     

    I followed the steps in the Asset Reclamation and this does not work because I'm the only user and I can't remove myself.
    So I added another user with my other work email and gave it administrative rights. From this account I tried to remove the initial user (Mixandra Decor) and reclaim assets. I checked Transfer content now (it shows 107.6 MB), filled the email of the new user, hit next, hit remove user and I get the error: Your action can’t be completed. Please try again shortly.
    I also tried the option to Transfer content later and I get the same error.
    I have a support case open. I hope I get this solved.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    June 9, 2022

    Thanks for trying. I am sure the support team will try their best to assist you with this. Just in case if you still need us, feel free to share your case reference number through DM by clicking on my name, we'll try our best to assist you with this.

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