Adobe XD files are missing after Adobe License Renewal.

Question

Please help. Adobe XD files are missing after Adobe License Renewal.

Goutam35370121sng0 · Accepted Answer

Hi, this is an enterprise liscence with Harman connected services. My employee id is goutam.sarkar@harman.com

so, account id is that email. It is a existing account with renew. All adobe xd source files are missing.. but all the executed file links are working fine. sample link https://xd.adobe.com/view/43185532-498c-4a34-87df-b2ee1c4c05ee-164b/

Regards

Goutam Sarkar

Chaitanya21936374hmkf · Answer

Hi @Goutam35370121sng0 ,Could you please let us know:1. Have you purchased fresh licence2. Earlier you were paid user3. When did your licence expired and when you renewed4. Could you please collect the logs using log collector and share the logs with me.5. Please let us know if you are signed In with correct profile as well6. Is all your files not visisble or few files.Thanks & regards,Chaitanya Shandilya

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