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Pixel85C43
Participant
December 1, 2021
Question

Adobe XD files not opening, getting an error code x86 and error code x88

  • December 1, 2021
  • 1 reply
  • 325 views

Hello, I have a problem with my xd files lately, im getting errors whenever Im trying to open my files. For the first file I'm getting an error x86 and for the second file its giving an error x88 and I don't know how can i fix them. All the other files stored in local are opening, except for these two, this was stored in local too. I tried solutions provided in the community forum like - Renaming the file, opening in another computer, creating a new local user, reinstalling the Adobe CC and Adobe XD etc. Nothing works for me and if I lose these files I need to work hard again for the same project. Please help me out with these issue. 

- Local Document

- Windows 10 Home

- Adobe XD Version 45.1.62

- Adobe CC Version 5.6.0.788

- There is no antivirus on my computer

- I haven't observed similar issues with files from other software

Thanks 

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    December 1, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Will it be possible for you to share the file with us? If yes, please add the file and system logs to a shared a location like Google Drive or DropBox and share the link through DM by clicking on my name.

     

    Regards

    Rishabh

    P
    Pixel85C43Author
    Participant
    December 1, 2021

    Hi there,

     

    I've shared the files and logs via PM, please let me know if you need any additional information.

     

    Thanks

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