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C
ccuba-belzona
Participant
July 14, 2020
Question

Adobe XD freezes right before finishing loading a cloud document

  • July 14, 2020
  • 2 replies
  • 2397 views

I am working in collaboration with another designer in the company, and as she prepares and updates a part of the design for which she has invited me to edit, I open her document on the cloud but right before it finishes loading on my device, Adobe freezes. 

 

Is there a way for me to diagnose what problems could be arising? Or, what are the most common issues that could be causing this? Thank you.

    This topic has been closed for replies.

    2 replies

    B
    bparsons12
    Participant
    August 11, 2021

    This regularly happens to me and my team.  It's 100% an XD issue that they just never fix.

    A
    Anand Patil
    Participant
    October 25, 2021

    I m also facing this issue since many years.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    July 14, 2020

    Hi there,

     

    Sorry to hear about the trouble, we'll try our best to help you with it. Please try the steps shared below:

     

    • Sign out of Adobe XD and Adobe CC Desktop app.
    • Close CoreSync and all Adobe related processes from the Task Manager/Activity Monitor.
    • Sign back in on Adobe Creative Cloud desktop app and launch XD from there and check how it works after that.

     

    If this doesn't help, please share a few more details like:

     

    1. A screenshot of the About XD info page and the version of the Operating System.
    2. Do you get an option to submit a crash report?
    3. Does this happen while working on a specific file or other files as well?

     

    Regards

    Rishabh

    C
    ccuba-belzonaAuthor
    Participant
    July 16, 2020

    So that didn't work.

    1. Please see the screenshot below. I have a Windows 10 64-bit operating system, x64-based processor.

     

     

     

    2. I get no option to submit a crash report because the program simply freezes. I try clicking the X at the top right but it won't close. If I have any other cloud documents or local documents, I can still use those.

     

    3. So far it's only happened on that shared file

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    July 16, 2020

    Hi CCuba,

     

    Thanks for sharing the information and trying the steps suggested. If it's happening with a specific shared file. Is the owner of the file able to open it fine? Are you both running the same OS and XD versions? What is the size of the file?

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

     

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