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wosaCH
wosaCH
Participant
October 20, 2019
Answered

adobe xd freezes while starting on MacOS Catalina

  • October 20, 2019
  • 1 reply
  • 759 views

I try to start Adobe XD but it freezes while starting. 

I use MacOS catalina 10.15.

The other Adobe products works well (like Photoshop, Illustrator or Bridge)

I try to reinstall XD but it still dosen't works. So i try to remove all preferences-files on systemfolder "library/preferences" than i uninstall xd (completly) and i install it again. But it doesen't work anyway.

 

Someone knows a solution for this problem?

I see only the macOS-busy-Icon...

 

 

This topic has been closed for replies.
Correct answer wosaCH

I've solved the problem! The only solution is to delete all files that contains something with "adobe" oder "creative cloud".. in all folders... also in the Library/Folder. After that you can reinstall the Adobe-Porducts... 

1 reply

wosaCH
wosaCHAuthorCorrect answer
Participant
October 21, 2019

I've solved the problem! The only solution is to delete all files that contains something with "adobe" oder "creative cloud".. in all folders... also in the Library/Folder. After that you can reinstall the Adobe-Porducts... 

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