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Participant
Apr 24, 2022 11:19 AM UTC
Answered

Adobe XD gets stuck when i open it

It opens like that and stays like that as if it's stuck...

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    AkinGn
    AkinGnCorrect answer
    Community Expert
    Apr 24, 2022 12:19 PM UTC

    Hi @Oshri Faibish , thinking what I'd do, if you haven't tried, I think I'd uninstall and reinstall XD (and Creative Cloud app) to see if it resolves the issue. I'd also pay attention if this is happening while opening the app directly or while trying to open a specific file and would try the other way to see. Also as I'm seeing in this conversation ( https://community.adobe.com/t5/adobe-xd-discussions/get-stuck-when-open-file-in-adobe-xd/td-p/9889591 ) I'd make sure my system requirements are capable of running XD (which probably is but still a check might be a good idea here https://helpx.adobe.com/xd/system-requirements.html 😉 Lastly I'd make sure the operating system I use is up to date. Feel free to update us here about the results, hope this helps!

    2 replies

    AkinGn
    Community Expert
    AkinGnCommunity ExpertCorrect answer
    Community Expert
    Apr 24, 2022 12:19 PM UTC

    Hi @Oshri Faibish , thinking what I'd do, if you haven't tried, I think I'd uninstall and reinstall XD (and Creative Cloud app) to see if it resolves the issue. I'd also pay attention if this is happening while opening the app directly or while trying to open a specific file and would try the other way to see. Also as I'm seeing in this conversation ( https://community.adobe.com/t5/adobe-xd-discussions/get-stuck-when-open-file-in-adobe-xd/td-p/9889591 ) I'd make sure my system requirements are capable of running XD (which probably is but still a check might be a good idea here https://helpx.adobe.com/xd/system-requirements.html 😉 Lastly I'd make sure the operating system I use is up to date. Feel free to update us here about the results, hope this helps!

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    Participant
    Apr 24, 2022 3:53 PM UTC

    So it seems uninstalling then reinstalling Adobe creative cloud fixed that issue, I hope it doesn't repeat, Thank you for the fast replay!

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