Participant

Answered

Adobe XD immediate crash

Forum|Forum|8 years ago
March 20, 2017
4 replies
3000 views

Hey Guys,

My adobe experience design crashes right after the minute I opened it.

It shows no errors or anything like that. It just shows the screen without any content and after a few seconds (which look like starting up the file I selected) it just crashes.

I already deinstalled it and installed it again. Turning my computer on and off doesn't work either :')

The other adobe programms start without any trouble.

Is there a kind enough prince on a white horse or just someone who can help me with this problem?

I desperately need it to work!

THANKS!!

This topic has been closed for replies.

Correct answer lydievh

Hi Peter,

I don't really know what I did (or if I even did anything), but it works! It magically started working again, so happy me

I started using XD in february I guess and have had 1 update. I'm currently using the newest version of XD (v. 0.6.16) and was using this one already for a few weeks before the crash-thingie happened.

Sadly I don't have a crash code or anything to give to you to prevent this kind of problems in the future. I hope my notification is enough tho.

Thanks for the advice and the comments!

Kind regards,
Lydie

J

jason_means

Participant

Any suggestions to solve this problem? On one of my Windows 10 PCs Xd is working find; however, on another Windows 10 PC it is not. I get the white launch screen for about 5 seconds then it exits. I tried to uninstall, run the CC cleanup tool, then reinstall, but no solution.

Please note that on both PCs I am running the Windows 10 Creators Update.

elainecc

Participating Frequently

For all of you who are experiencing crashes, we're looking for crash dumps from you. It would really help if you could enable crash dumps and make the application crash again.

Enabling crash logs: Collecting User-Mode Dumps (Windows)

For those who are crashing on launch, a couple of people have reported that a number of different things have fixed their installs:

One person reported that this was a known issue with Metro applications, and followed this KB from Microsoft to fix it: https://support.microsoft.com/en-us/help/2798317/win8-app-modern-apps-fail-to-start-if-default-registry-or-file-permissi…
Another person reported that this was beginning to happen for other apps as well and resolved it by reinstalling the OS (not something I'm recommending per se)

Hope that helps!

Thanks,

-Elaine

S

schnitty78

Participant

I have some dumps to send through. What is the best way for me to send them to you?

Full Dump (setting 2) is 200Mb
Basic Dump is 4MB.

P

Peter_Flynn

Adobe Employee

Hi lydievh, could you follow these steps to enable crash logging: Collecting User-Mode Dumps (Windows). Then, please upload the crash dump to a file-sharing site and PM me a link.

Btw, did earlier versions of Adobe XD work on this same computer? If so, please let me know which verion(s) worked in the past and which version you're using now.

Thanks, and sorry for the problem you're running into!

- Peter

L

lydievhAuthorCorrect answer

Participant

Hi Peter,

I don't really know what I did (or if I even did anything), but it works! It magically started working again, so happy me

I started using XD in february I guess and have had 1 update. I'm currently using the newest version of XD (v. 0.6.16) and was using this one already for a few weeks before the crash-thingie happened.

Sadly I don't have a crash code or anything to give to you to prevent this kind of problems in the future. I hope my notification is enough tho.

Thanks for the advice and the comments!

Kind regards,
Lydie