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jacopospina
Participant
Oct 28, 2020 4:51 PM UTC
Answered

Adobe XD iPhone App constantly 'Loading from USB'

It's becoming almost impossible to preview Adobe XD files while working on them as what I get is the message - which appears everytime I even move around the artboard (without even touching/moving components).

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
Oct 28, 2020 6:49 PM UTC

Hi Jacopospina,

 

Sorry to hear you are unable to preview the XD document on your iPhone. Would you mind checking if you have the latest version of XD on both iPhone and on your machine which is 34.1? Have you tried signing out of XD, Creative Cloud, restart the machine and then sign back in? Also, please check if you have the latest version of iTunes.

 

We will try our best to help.

 

Thanks,

Harshika

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4 replies

jacopospinaAuthor
Participant
Nov 9, 2020 5:52 PM UTC

So the problem is as follows:

 

I have two accounts on my Macbook Pro and, if i open on both the accounts Adobe XD the following problem happens: the mobile preview is constantly Loading From USB.

 

Solution:

 

Have only one Adobe XD opened at times on a single machine to avoid problems.

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Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Nov 9, 2020 6:31 PM UTC

Thanks, Jacob for posting the solution that worked for you. This will definitely help our customers to fix the issue.

 

Thanks,

Harshika

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Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
Oct 28, 2020 6:49 PM UTC

Hi Jacopospina,

 

Sorry to hear you are unable to preview the XD document on your iPhone. Would you mind checking if you have the latest version of XD on both iPhone and on your machine which is 34.1? Have you tried signing out of XD, Creative Cloud, restart the machine and then sign back in? Also, please check if you have the latest version of iTunes.

 

We will try our best to help.

 

Thanks,

Harshika

Translate
    jacopospinaAuthor
    Participant
    Oct 28, 2020 7:53 PM UTC

    My bad, apologies for the post but I've missed the latest update of XD: by updating it, both the Desktop and Mobile app goes smooth as expected.

     

    Thanks for your proactiveness, Harshika!

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