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June 9, 2020
Answered

adobe XD is crashing

  • June 9, 2020
  • 2 replies
  • 557 views

My adobe XD is crashing when I open my projects or when I try create a new project after a I update the XD for  latest version

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi there,

     

    Sorry to hear about the trouble. Please try the cleaner tool as suggested by Ares and in case if XD is still crashing, please share a few more details like:

     

    1. A screenshot of the About XD info page.
    2. The version of the Operating System.
    3. Please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share it with us by adding it to shared storage and sharing the link either here or you can send a private message to me by clicking on my name. 

     

    Note: Please add this discussion link in the subject while sending a private message.

     

    Regards

    Rishabh

    2 replies

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    June 9, 2020

    Hi there,

     

    Sorry to hear about the trouble. Please try the cleaner tool as suggested by Ares and in case if XD is still crashing, please share a few more details like:

     

    1. A screenshot of the About XD info page.
    2. The version of the Operating System.
    3. Please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share it with us by adding it to shared storage and sharing the link either here or you can send a private message to me by clicking on my name. 

     

    Note: Please add this discussion link in the subject while sending a private message.

     

    Regards

    Rishabh

    Ares Hovhannesyan
    Community Expert
    Community Expert
    June 9, 2020

    Use the Creative Cloud Cleaner Tool to solve installation issues
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html