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Jun 9, 2020 11:29 AM UTC
Answered

adobe XD is crashing

My adobe XD is crashing when I open my projects or when I try create a new project after a I update the XD for  latest version

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Jun 9, 2020 12:15 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Please try the cleaner tool as suggested by Ares and in case if XD is still crashing, please share a few more details like:

     

    1. A screenshot of the About XD info page.
    2. The version of the Operating System.
    3. Please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share it with us by adding it to shared storage and sharing the link either here or you can send a private message to me by clicking on my name. 

     

    Note: Please add this discussion link in the subject while sending a private message.

     

    Regards

    Rishabh

    2 replies

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Jun 9, 2020 12:15 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Please try the cleaner tool as suggested by Ares and in case if XD is still crashing, please share a few more details like:

     

    1. A screenshot of the About XD info page.
    2. The version of the Operating System.
    3. Please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share it with us by adding it to shared storage and sharing the link either here or you can send a private message to me by clicking on my name. 

     

    Note: Please add this discussion link in the subject while sending a private message.

     

    Regards

    Rishabh

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    Ares Hovhannesyan
    Community Expert
    Community Expert
    Jun 9, 2020 11:49 AM UTC

    Use the Creative Cloud Cleaner Tool to solve installation issues
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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