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Sanhita25197224xd4p
Participant
July 11, 2022
Question

Adobe XD is crashing on launch from last 1 month

  • July 11, 2022
  • 2 replies
  • 333 views

Since few days when ever I start Adobe XD - it is always getting Crashed -
Help please

 

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This topic has been closed for replies.

2 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
July 12, 2022

Hi @Sanhita25197224xd4p,

 

Sorry to hear you're stuck for the last 1 month and unable to launch XD. In addition to the info requested by our expert, we would also request you to please generate logs and crash dumps that will help us escalate the issue to the team for investigation.

 

Have you tried uninstalling/reinstalling XD from the Creative Cloud Desktop app?

 

Note: Please upload the logs and crash dumps to a shared location such as CC or Dropbox and share the URL with me over a private message.

 

We will try our best to help you.

 

Thanks,

Harshika

 

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    July 19, 2022

    Hi @Sanhita25197224xd4p,

     

    Hope you're doing well!

     

    We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

     

    We would be happy to help.

     

    Thanks,

    Harshika

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    July 11, 2022

    Hi, are you using the latest version of Adobe XD? What OS are you running the software on? Could you list the features of your computer?

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