Participant

Answered

Adobe XD is crashing while editing text.

Forum|Forum|7 years ago
January 23, 2019
36 replies
49431 views

Hello, I am in trouble with the latest version of xd. When I start typing with the text tool, it just crashes the app.

Correct answer HARSHIKA_VERMA

Update: I checked with the team, there is already a bug logged for the issue and they identified that it's a Microsoft issue and they are working with the team to identify the root cause of it.

We will update you as soon as the issue is fixed.

Thanks,

Harshika

Show previous replies

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Nicole27790709w6vp

Participant

Thank you, this saved me hours of trying to figure this out.

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brilliant_Galaxy0D45

Participant

I face same problem from two months ago and some times I must close adobe xd then open it again to fix the issue @HARSHIKA_VERMA

Limord

Participating Frequently

I have the same problem since upted the XD to version 55.2.12.

Windows 11- 64bit.

The text box is freezing and freezes XD for 5-6 minutes, this is trully a bad expeirience. especially when working with the team and client on the file.

Please fix the bug.

alinasirky

Participant

The minimize-Maximize XD every time the text box freezes works for me. Though it is not the permanent solution but I am doing it this way for now.

Haytham_AbdAllah

Participant

I solve the problem by disabling the Microsoft text input application from task manager and no more issues with text in xd finally after 3 years

Haytham_AbdAllah

Participant

https://login.microsoftonline.com/common/oauth2/v2.0/authorize?client_id=a81d90ac-aa75-4cf8-b14c-58bf348528fe&redirect_uri=https%3A%2F%2Fanswers.microsoft.com&response_type=code%20id_token&scope=openid%20profile&state=OpenIdConnect.AuthenticationProperties%3DqahuJ3uGDxyJ_rwp__0iU9Im6xf2Y-1XcFe99XqJDwrpf0qFre4kB0I_N3eU1wZSPxWBDFtLj6GdskrXEVcwQm-i-cm9xAu5JjUcaZZ9u0MY_klvve9D3UktSj-icYEe-jXbROAX4SvOC8XLvhk4N6KdJeJS8jIY4xJIUDR_LiwmGJi9Ob68EeYEgsYjE6RruXIVK7v20FQBO-7I9dxdcHkatMubzhzfnfuZd0l_Cz_HP3wipTLoMzoVDHGBwQVJ6mAFqc86f1fllOeFVG0yxT1bK7sLh7bZ32sbzI4kPXDW9P9kZJ6QLtP8dFAKc7Eisbsx5jqJY5Nxcf5WEE_ZcA&response_mode=form_post&nonce=637988687488888083.N2M5Mzg0NzQtOTdhZS00YmZkLTkzNmQtOGJjYWE5MGZiNDkzNmFkMDllYWUtM2ZmNC00OWJhLWE0ZmQtZTZlZGM5YTFmNWY2&prompt=none&x-client-SKU=ID_NET472&x-client-ver=6.17.0.0&sso_reload=true

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Mike C iDEAS-DX

Inspiring

Hi everyone. I think this may finally be fixed in the latest Windows release. I can't replicate the issue on my system any longer.

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Adam21787836jakp

Participating Frequently

@Mike C iDEAS-DX Which Windows release? Do you know the KB release number?

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Mike C iDEAS-DX

Inspiring

version 54.0.12

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sammyg58118447

Inspiring

Hi, this has been an issue with Adobe XD for years, is there any updates on the issue being resolved without needing to restart the app.

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Adam21787836jakp

Participating Frequently

Hey, Sammy:

You shouldn't have to restart the app. Just use Alt-Tab to shift focus to a different app and then Alt-Tab again to return to XD. Typing should work again after that. It's a minor inconvenience, I know, but it appears Adobe doesn't care about their Windows users at all and won't be addressing this any time soon. I posted on here back in January and a credible rep from Adobe support still hasn't responded.

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DINA227116811nvn

Participant

I see that there has not been a formal update from Adobe since May of 2021... it is February of 2022 and I'm still having this issue. Please let us know when the bug will be fixed!

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Dovilė Kirdeikytė

Participant

It's 2022 and I have same problem. Also adobe crashes when i;m typing values.

Why should I pay for the app that has so many bugs?

Rishabh_Tiwari

Community Manager

Hi there,

We're so sorry to hear about the trouble. Please share a few more details like:

The version of XD and OS.
Is this happening on a specific file or multiple files?
If you are on Windows OS, please ensure that the graphics card driver are up to date.
If you are on the latest version of XD which is 47, please collect and share System Logs

Regards

Rishabh

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Adam21787836jakp

Participating Frequently

Hi, Rishabh:

This issue has been present in XD for about 2 years now and hasn't been resolved yet.

I'm using XD version 47.0.22.9. I'm actually using XD for work today and am encountering the issue as we speak.

When editing text the application loses focus and you can no longer type anything. You have to press alt-tab on the keyboard to change focus to another application and then alt-tab to return to XD and then you can type again. It happens frequent enough that it is extremely disruptive to workflow.

My graphics card driver is up to date. I can't send my system logs because I'm on a work machine. Hopefully someone else in this thread can provide some system logs.

Another Adobe employee, Harishka Verma, posted back on May, 13 2021 that this bug was logged, identified as a Microsoft issue, and Adobe was working with them to find a solution.

We haven't heard anything new about this issue getting resolved.

echoes4ever

Participant

December 2021 and the problem is still here. While I'm editing a cloud file in XD (latest version), when the XD deliberately start saving the file, it blocks any edition whatsoever, I then have to close the program and reopen the file, and then when editing som random other text, the same problem again.. it's been quite impossible to work with XD. Some interfaces/canvas changes that would take minutes is taking hours.

JPRM

Known Participant

Can we please have this 2 YEARS OLD bug fixed already? Like seriously, 2 years?