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Codersuraz
Participant
January 23, 2019
Answered

Adobe XD is crashing while editing text.

  • January 23, 2019
  • 36 replies
  • 49433 views

Hello, I am in trouble with the latest version of xd. When I start typing with the text tool, it just crashes the app.

 

 

<The Title was renamed by moderator>

    Correct answer HARSHIKA_VERMA

    Update: I checked with the team, there is already a bug logged for the issue and they identified that it's a Microsoft issue and they are working with the team to identify the root cause of it. 

     

    We will update you as soon as the issue is fixed. 

     

    Thanks,

    Harshika

     

     

    36 replies

    Show previous replies
    jkzzkj
    jkzzkj
    Participant
    July 10, 2020

    same thing. need to re-open xd on my win10 for several times a day. And this is 2020 Jule - the bug still remains

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    July 21, 2020

    Hi there,

     

    We are sorry to hear you are experiencing issues while editing text in XD. We would like to know a few more details so that we can again escalate it to our team for investigation-

     

    • Have you noticed any specific action triggering this behavior?
    • Is it happening with every file or with a specific file?
    • Is it happening with a specific text box or randomly with any?
    • How often do you experience this issue?
    • Please share the OS and XD version of your machine.
    • Please make sure your graphic card driver and operating system are up to date.
    • Are you using any external monitor?

     

    I know these are too many questions. However, in order to log a bug for the issue we would need all the information so that the team can investigate it.

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

     

    T
    taylors56587801
    Participant
    June 24, 2020

    Hey all,

     

    Ever since I downloaded and started to use Adobe XD (from the start) it used to crash and bugs were apparent. Now, my Adobe XD has been updated to the newest version, and I cannot edit text.

     

    Is this just a bug in the new update?

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    June 24, 2020

    Hi Taylor,

     

    We're so sorry to hear about the trouble. Could you please share a few more details like:

     

    1. The version of XD and the Operating System.
    2. Does this happen while working on a specific file or multiple files?
    3. Do you use an additional external monitor?
    4. If you have the Windows Operating System, please ensure that the graphics card driver is up to date as per the manufacturer's website.

     

    Regards

    Rishabh

    R
    Rincelelinge
    Participant
    April 21, 2020

    Hi all,
    Sorry if a post like this already exists.
    I have a big problem with Xd for a few weeks / months, it freezes a lot!
    Especially when I want to edit a text, or change its text options. And I often encounter these freeze problems when I want to edit a shape size also in the edit panel (right).

    My updates are done, drivers done, and I have the case on my 2 computers (my big gamer and my laptop, I'm on windows). I do not understand where it can come from. I have told friends about it and they have the same concerns. Xd can freeze almost a minute, and every 5 minutes it starts again, it's hell! The only solution to quit freeze is to click on "save", but it starts again as soon as I want to edit a text.

    If you have solutions i take them

    Thanks 🙂 

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    April 22, 2020

    Hi there,

     

    Sorry to hear about the trouble. I'd request if you can share a few more details like:

     

    1. The version of Adobe XD.
    2. Does this happen on a specific file or multiple files?
    3. Does this happen with local documents or cloud documents?
    4. Please ensure that the graphic card driver should be up to date as per the manufacturer's website.
    5. Will it be possible for you to uninstall and reinstall the graphic card driver? If possible please do that and reboot the machine and check again.
    6. This can also happen because of corrupt text boxes, please try identifying if there are any corrupt text boxes.

     

    Regards

    Rishabh

    N
    NPosten
    Participant
    August 6, 2020

    For us it's gotten to the point where we spend over an hour/day waiting for XD to unfreeze so we can edit text.

     

    My question is: seeing how there are numerous posts on this topic going back over a year (on multiple OS, multiple versions of the same OS, multiple devices, multiple versions of XD, etc.) do have any plans to fix it in the app or are you planning to continue troubleshooting every case individually?

    oeoeoe
    oeoeoe
    Participant
    November 28, 2019

    I've been receiving Error 2143 and closing my cloud document after trying the co-editing function. 
    I've installed V24.4.22 and now the text tool is not working, unable to highlight text to edit or start a new textbox. 

    Move work to a new file is not an option for me as I need the same prototyping link! 

    W
    Work_WAT
    Participant
    November 28, 2019

    Been having this problem persistently. I have to shut my document several times while co editing.

    Never before did XD asked to shutdown document. I have to ask others to shut it and this has been affecting work in a great way. Please help debugging this. 

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    November 26, 2019

    Hi Codersuraz,

     

    We are sorry to hear you are facing trouble using Adobe XD. We would like to know a few more details  like-

     

    • What is the OS & XD version of your machine?
    • Is it happening with all the files or with a specific file?

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

     

      W
      Wa Project
      Participating Frequently
      November 26, 2019

      I'm going through exactly the same problem (both for new files, as files already saved on the computer or in the cloud)...

      I even restored windows (completely deleting the system and reinstalling), but still yes, when returning and installing version 24.3.22 of xd the problem persists. One of the steps to try to solve was to go back to version 24.0.22 and thus go testing until you reach the latest version (updated today 24.4.22) that is still presenting the problem.

      I have a staggered case open and I'm still waiting for an Adobe placement.

      I use Windows 10 Pro (x64) with the 19030.1 build on a Core i5 9400F with 16Gb of ram and a 4Gb GTX 1050TI.

       

      The last event log generated is here:

      Name of failed application: XD.exe, versão: 24.4.22.1, carimbo de data/hora: 0x5dd39dd8
      Faulty module name: msftedit.dll, versão: 10.0.19030.1, carimbo de data/hora: 0xc53a46bb
      Exception code: 0xc0000005
      Failure offset: 0x0000000000086ae2
      Failed process ID: 0x1e2c
      Failed application start time: 0x01d5a4588202b40f
      Failed application path: C:\Program Files\WindowsApps\Adobe.CC.XD_24.4.22.1_x64__adky2gkssdxte\XD.exe
      Failed module path: C:\WINDOWS\SYSTEM32\msftedit.dll
      Report ID: 41bc0273-3908-4a5b-9a7e-bae9680a5602
      Full name of failed package: Adobe.CC.XD_24.4.22.1_x64__adky2gkssdxte
      Application ID for failed package: App

      karimsoliman7
      karimsoliman7
      Participant
      November 13, 2019

      The XD Crashes when i try to edit text

       

      <The Title was renamed by moderator>

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      November 14, 2019

      Hi Karim,

       

      We are sorry to hear you're facing trouble. We would like to know a few more details like-

       

      • What is the OS & XD version of your machine?
      • Is it happening with all the files or with a specific file?
      • Could you please share a short video of the issue? So that we can understand better.

       

      We would also request you to please generate log files using the information provided in this document <https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.


      Please send the URL of this forum post for reference.

       

      Let us know if you face any trouble with this.

       

      Thanks,

      Harshika

       

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