Skip to main content
Kolby5E53
Participant
Apr 8, 2021 7:28 AM UTC
Question

Adobe XD is not letting me create new documents or open old ones, no error message

I have been trying all night to create a new document with the iPhone 11 document preset, but I cannot no matter what I do. I have uninstalled and reinstalled, I have installed earlier versions of XD, I have tried using the various presets available to no change. I am also unable to open any saved documents locally or through the cloud. I am on a Mac and I am stumped, I do not know what to do.

This is the perpetual screen that I get with the pinwheel loading cursor.

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

Rajasekhar_Reddy
Participating Frequently
Apr 8, 2021 7:46 AM UTC

Hello there,

Sorry for the inconvenience caused , Please restart your machine once and issue still persists  please share following details :

 

1) XD version and Mac OS version.

2) Screenshot of creative cloud and core sync version (You find under help menu of creative cloud desktop application ).

 

Regards,

Rajasekhar.

 

 

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices