ADOBE XD just closes when i try to open it

Forum|Forum|7 years ago
December 15, 2018
1 reply
18124 views

I have installed Adobe XD few minutes ago and when i try to open it, it just closes automatically, without any error or so.
Here are my PC specs:
Intel i5-8600 CPU @ 3.1GHz
8GB RAM DDR4 3000MHz HyperX
nVidia GeForce GTX 1050 Ti

SSD 256GB M.2 1800/1500mbs
1000w PowerBank
HDD 1TB

I have Windows 10 Pro with latest update.
Please help, i need it for work...
Thanks.

This topic has been closed for replies.

Correct answer mehranattari

Apologize for your experience, we will do our best to help.

For Windows, we have a solution documented here Adobe XD shows white screen after launch and crashes on Windows

Can you try the solution and let us know if it helped?

Thanks,

Preran

Preran here is another solution which worked for me. I right click on it in windows 10 and selected settings, then reset the whole app, and now it is working.

lionelbovy

Participant

Hi,

It seems that the problem is shared on both, macOS and Windows: https://forums.adobe.com/thread/2573541

Certainly a bug has crept into the latest updates.

markos36453719Author

Participant

Yeah,
I have XD on my old laptop and it is working fine.
I bought new PC few days ago and i installed it today and got this bug now...
Hopefully someone will help us so i can use it normally again.

Preran

Community Manager

Apologize for your experience, we will do our best to help.

For Windows, we have a solution documented here Adobe XD shows white screen after launch and crashes on Windows

Can you try the solution and let us know if it helped?

Thanks,

Preran

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