Adobe XD keep crashing after I open one of my files on mac 26.6.2 (25G83)

Question

Adobe XD would not even allow me to open the file. As soon as I attempt to, the XD window closes and I get a popup saying “XD quit unexpectedly. Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple. I tried uninstalling and reinstalling, restarting, etc.
It’s been over a month and cannot access any of my work files.

Lichu Chan · Answer

Hi,I ran into the same problem and spent quite a bit of time troubleshooting it.What eventually worked for me was:Sign in to Adobe Creative Cloud and make sure the account is authenticated.Disconnect the internet connection.Launch Adobe XD while offline.Wait until XD opens successfully and the project is loaded.Reconnect to the internet.I do not know the exact root cause, but I suspect the crash could be related to startup-time cloud services such as account authentication, token refresh, or Creative Cloud synchronization.When XD starts without a network connection, those background processes may be skipped or delayed, allowing the application to launch successfully. After XD is fully open, reconnecting to the network has not caused any issues in my case.This is definitely not an official Adobe fix, just a workaround that has consistently worked for me. Hopefully it can help others facing the same issue.

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