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Participant
March 24, 2021
Question

Adobe XD keeps crashing on Win 10

  • March 24, 2021
  • 1 reply
  • 295 views

XD is not working properly from morning (Indian Standard Time). It stucks while editing text inside the document and working slow overall. Please help fix this asap.

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    1 reply

    Participating Frequently
    March 24, 2021

    Hi Madan,

     

    Sorry to hear about the trouble. We can surely investigate this, we just need a few more details like:

     

    • The version of XD and OS.
    • Is it crashing while working on a specific file or multiple files?
    • Does it crash while using any specific font and editing text or it's crashing randomly?
    • When it crashes again, please make a note of the time of the crash in local time and if you have the latest version of XD which is 38.0.12 , please collect and share the system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Regards,

    Rajasekhar.