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Team5E5D
Participant
August 24, 2020
Question

Adobe XD keeps crashing while using multiple components.

  • August 24, 2020
  • 1 reply
  • 306 views

Hi,

 

Use of Adobe xd has become quit slow. I am not sure it due to to recent July 2020 update or otherwise.

I am using multiple components in the same file, but there are not more then 10-12 components with 4-5 states each.

Application is slow and lagging. I have to force quit the application each time I try to save my work.

 

Has anyone had a similar experience? What would be the solution?

 

Any help is welcome!

 

Xd version : 31.2.12.4

 

Best Regards,

Upasana

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    August 24, 2020

    Hi Upasna,

     

    Sorry to hear about the trouble. Could you please confirm if it's happening on a specific file or multiple files? If it's happening on a specific file, try reducing the components and check if that improves the performance? If it's happening on multiple files, I'd request to uninstall the application using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Once uninstalled, please re-install the application and let us know how it goes.

     

    Regards

    Rishabh

    T
    Team5E5DAuthor
    Participant
    August 25, 2020

    Hi Rishabh,

     

    I am facing the same issue on multiple file that has many components. Also after uninstalling and reinstalling CC and Adobe xd, there is a notification poping up that says to reduce the number of components.  So, thanks atlest its not crashing.

    But there is another issue, I am unable to open the file which was cauisng the crashing of Xd in the first place. 

    Sending the crash report.

    Macbook pro,  MacOS Catalina version 10.15.4, XD version 32.0.22.11 CC Sync 43.51.3.

    I am unaware on how to create crash trace. Let me know if you need anything else also guide me for same.

     

    Thankyou,

    Upasana Joshi

     

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    September 7, 2020

    Sorry for the delay in response. Could you confirm, if you are getting any error while opening that file? You can collect logs by following the steps here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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