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Known Participant
November 15, 2017
Question

Adobe XD Keeps Freezing Constantly

  • November 15, 2017
  • 6 replies
  • 9369 views

Newer user to Adobe XD. I have an XD file now that's grown to only about 180MB, but it's gotten to the point where it's constantly causing Adobe XD to freeze, sometimes for several minutes at a time. Random actions seem to trigger freeze - deleting elements and making large symbols (this can sometimes cause it to freeze for several minutes), moving elements, editing elements, everything seems to randomly cause it. It sort of acts the same as when it's trying to save, so I'm wondering if those actions are triggering some autosave (which would normally be beneficial) that's causing this. Closing the application and then reopening it seems to fix the problem for about 10 minutes before it starts to occur again. So, I'm having to constantly close XD and reopen to work with it. I'm editing the file on our local machine too on SSDs, not over the network or anything (seems to make no difference either way though).

I've attached a gif whereyou can see this happening. In it I'm clicking constantly but nothing is happening. This was triggered simply from changing the font family on a text box. At the end you can see where it unfreezes and then all of my click actions take place all at once.

I have a windows 10 PC with all of the latest windows/video driver/adobe updates, specs are 32GB of ram, 2GB AMD video card, and intel i7-6700k. This doesn't seem to occur on other PCs we've tried. I've rebooted, made sure almost nothing else was running, and the problem still occurs. I've tried completely removing and reinstalling XD as well. No other programs or adobe programs give me this issue.

Also another weird issue that we notice is that our keyboard shortcuts randomly change. We use spacebar+click to drag a lot, and suddenly that changes to the zoom-in shortcut, and other normal ctrl+ keyboard shortcuts just stop working for (what seems like) a set of time until it works again. This we've reproduced on several PCs with several different users.

    This topic has been closed for replies.

    6 replies

    ArthurZudin
    Participant
    August 18, 2021

    same here and it seems noone is reading my crash reports so I'll leave it here: 

     

    It just stopped working. The more I work in XD the more I want to get an alternative. Sorry, but these glitches became normal and I experience them all time I work with content-heavy pages - approx. once per two hours. I really hope that this project will come to its end and I could start a new one in another software. I restarted pc, delete temp files, optimize my xd projects, talked to support team and installed cleaning software from Adobe, but still it takes 50%-78% of memory this is abnormal and normal work pace is letterarly unavailable. I get paid for each hour of my work and when 30% of the time is waiting for the XD to wake up it came result in troubles to my professional reputation and reasonability of charges.

     

    Attached is a screenshot of One-page website with a single image on it and pleanty of text.

    Participant
    June 30, 2021

    Mac OSX 10.14.6
    Adobe CC XD Version 41.0.12.11 x64
    Latest update listed above is not usable due to continued lockups, despite frequent restarts, over 48gb of ram available and plenty of storage.

    Prior version to this was working 100% No wan to revert back as XD locks you into the latest version and no way to go backwards. Not a good workflow when you need to get something done.

    Participant
    July 2, 2021

    I'm having the exact same issue since the latest update. It's locked at various times but the most recent one was when it was trying to auto save, I have had to kill the process to shut XD and restart.

    Rishabh_Tiwari
    Community Manager
    Community Manager
    July 4, 2021

    Hi there,

     

    Sorry to hear about the trouble. Please share a few more details like:

     

    1. The version of XD and OS.
    2. Computer configuration.
    3. Is it slow on a specific file or multiple files?
    4. Does any specific action causes the app to run slow or it's slow throughout?
    5. While using XD, please take a screenshot of the Task Manager/Activity Monitor capturing the memory used by XD process.

     

    We're here to help, just need more information.

     

    Regards

    Rishabh

    sdadsa65473424
    Participant
    December 8, 2017

    I have the same problem.

    Even sometimes the keyboard dontwork.. :/

    Processor

    Processor

    Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz

    Manufacturer

    Intel

    Speed

    2.8 GHz

    Number of Cores

    4

    CPU ID

    BFEBFBFF000906E9

    Family

    06

    Model

    9E

    Stepping

    9

    Revision

    Memory

    RAM

    16 GB

    Video Card

    Video Card

    Intel(R) HD Graphics 630

    Manufacturer

    Chipset

    Intel(R) HD Graphics 630

    Dedicated Memory

    128 MB

    Total Memory

    4.0 GB

    Pixel Shader Version

    5.0

    Vertex Shader Version

    5.0

    Hardware T & L

    Yes

    Vendor ID

    8086

    Device

    591B

    Plug and Play ID

    VEN_8086&DEV_591B&SUBSYS_07BE1028&REV_04

    Driver Version

    21.20.16.4664

    Video Card #2

    Video Card

    NVIDIA GeForce GTX 1050

    Manufacturer

    Chipset

    GeForce GTX 1050

    Dedicated Memory

    3.0 GB

    Total Memory

    4.0 GB

    Pixel Shader Version

    5.1

    Vertex Shader Version

    5.1

    Hardware T & L

    Yes

    Vendor ID

    10DE

    Device

    1C8D

    Plug and Play ID

    VEN_10DE&DEV_1C8D&SUBSYS_07BE1028&REV_A1

    Driver Version

    22.21.13.8477

    Operating System

    Operating System

    Microsoft Windows 10 (build 16299), 64-bit

    Service Pack

    0

    Size

    64-bit

    Edition

    Intel

    Version

    10.0.16299

    Locale

    0406

    BIOS

    BIOS

    1.4.0

    Version

    Dell Inc. 1.4.0

    Manufacturer

    Dell Inc.

    Date

    Sound

    Audio 1

    Sound Device

    Realtek Audio

    Driver

    6.0.1.8216

    Audio 2

    Sound Device

    Intel(R) lyd til skærm

    Driver

    10.22.1.97

    Audio 3

    Sound Device

    Powerbeats Wireless Stereo

    Driver

    10.0.16299.15

    Audio 4

    Sound Device

    NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

    Driver

    3.90.1.0

    Audio 5

    Sound Device

    Powerbeats Wireless Hands-Free

    Driver

    10.0.16299.15

    Drives

    DVD

    CD

    Size

    463.0 GB

    Free Memory

    312.9 GB

    Software

    Internet Explorer

    11.64.16299.0

    Chrome

    62.0.3202.94

    Firefox

    Safari

    Java

    Flash

    18.0.0.203

    DirectX

    11.0

    .NET

    4.6.2

    QuickTime

    Adobe PDF Reader

    JorenRAuthor
    Known Participant
    December 7, 2017

    For anyone who finds this, ended up narrowing the problem down to my specific Windows 10 user account on my PC. If I created another account and opened XD there then I would not have any of these issues (except the keyboard shortcut issue I mentioned). What actually causes the problem, Adobe doesn't know either, so I'll just have to deal with setting everything up on another user account and deleting my old one I guess.

    Bob Whitmer
    Participant
    December 7, 2017

    Currently experiencing the exact same issue. XD usually starts functioning after about 30 to 45 seconds of waiting.

    Preran
    Community Manager
    Community Manager
    November 16, 2017

    Hi JorenR,

    Please send me your Adobe ID, location, and phone number along with the URL of this post. To send a private message, click my picture and use the message button. We will get in touch with you for further investigation.


    Thanks,Preran

    Participant
    November 16, 2017

    FYI. I experience Adobe XD freezing on a document as well - I didn't realize it ever "came back" as I would just kill it (losing my work). Very frustrating.