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Abhishekprime10
Abhishekprime10
Known Participant
Apr 21, 2021 3:18 PM UTC
Question

Adobe XD lagging/Freezing in my windows 10

Hey Team!
I have a good config PC but still adobe xd lags after creating more than 3 artboards. How can I fix the lagging, I even uninstalled the creative cloud and used CC cleaner but still nothing changed.
somehow am managing if this keeps on happening I have to switch to another software.

My PC Config:
AMD 2600
16GB Ram 3000mhz
120GB SSD
Asus RX480 GFX 4gb

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    24 replies

    Abhishekprime10
    Abhishekprime10Author
    Known Participant
    Aug 10, 2021 7:51 AM UTC

    Hey Team! Any update on my status ? still the problem is pending past 2 months, no update from your side. Newer version of adobe xd couldnt fix the issue yet.

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      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      Aug 10, 2021 12:05 PM UTC

      Hi there,

       

      We're so sorry to hear about the trouble. Please ensure you have the latest Windows OS updates installed on the computer. In case if it's already up to date, please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue. If it still freezes, please share a few more details like:

       

      1. The version of XD.
      2. Is this happening on a specific file or multiple files? 
      3. Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

       

      Regards

      Rishabh

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        Abhishekprime10
        Abhishekprime10Author
        Known Participant
        Aug 11, 2021 11:58 AM UTC

        It happens with every XD file if i create, it starts lagging after creating more than 5 artboards. here you can find my attachments that i have shared with harshika and in above conversation.
        https://drive.google.com/drive/folders/1WuuG-KMSXQFzWrEEszh4b_f-2FT5KUWE 

        Thank You!

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        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        Apr 21, 2021 10:25 PM UTC

        Hi Abhishek,

         

        We apologize for the frustration. Would you mind telling us the version of XD installed on your machine? Does that happen with every file or with a specific file? Could you please create a short video of the workflow and share it with us?

         

        We'll try our best to help.

         

        Thanks,

        Harshika

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          Abhishekprime10
          Abhishekprime10Author
          Known Participant
          Apr 29, 2021 2:41 PM UTC

          Hey!
          This happens with every file, I even reinstalled my windows still the problem didn't get fixed, I have attached the video, ram usage, and XD file version to this chat kindly look into it. its been like this on windows even in my office PC and now even in my home gaming PC at least it should have worked properly in my home PC but still freezes after creating more than 3 artboards.

          XD version: 39.12.12
          Ram Usage: 11GB and above.

           

          Thank You!

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            Askat5CD0
            Participant
            May 6, 2021 11:23 AM UTC

            Yah. I have same problem. How did you fix it. or let me know how did you when you finish. My laptop is not strong but it must open. When I watch task manager it shows 40-50% of ram and 20-30% of CPU.( when i use Photoshop it shows almost 100% of ram. where is settings to use full ram.

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