Skip to main content
A
Abhishekprime10
Known Participant
April 21, 2021
Question

Adobe XD lagging/Freezing in my windows 10

  • April 21, 2021
  • 2 replies
  • 8995 views

Hey Team!
I have a good config PC but still adobe xd lags after creating more than 3 artboards. How can I fix the lagging, I even uninstalled the creative cloud and used CC cleaner but still nothing changed.
somehow am managing if this keeps on happening I have to switch to another software.

My PC Config:
AMD 2600
16GB Ram 3000mhz
120GB SSD
Asus RX480 GFX 4gb

    This topic has been closed for replies.

    2 replies

    A
    Abhishekprime10Author
    Known Participant
    August 10, 2021

    Hey Team! Any update on my status ? still the problem is pending past 2 months, no update from your side. Newer version of adobe xd couldnt fix the issue yet.

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      August 10, 2021

      Hi there,

       

      We're so sorry to hear about the trouble. Please ensure you have the latest Windows OS updates installed on the computer. In case if it's already up to date, please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue. If it still freezes, please share a few more details like:

       

      1. The version of XD.
      2. Is this happening on a specific file or multiple files? 
      3. Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

       

      Regards

      Rishabh

        A
        Abhishekprime10Author
        Known Participant
        August 11, 2021

        It happens with every XD file if i create, it starts lagging after creating more than 5 artboards. here you can find my attachments that i have shared with harshika and in above conversation.
        https://drive.google.com/drive/folders/1WuuG-KMSXQFzWrEEszh4b_f-2FT5KUWE 

        Thank You!

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        April 21, 2021

        Hi Abhishek,

         

        We apologize for the frustration. Would you mind telling us the version of XD installed on your machine? Does that happen with every file or with a specific file? Could you please create a short video of the workflow and share it with us?

         

        We'll try our best to help.

         

        Thanks,

        Harshika

          A
          Abhishekprime10Author
          Known Participant
          April 29, 2021

          Hey!
          This happens with every file, I even reinstalled my windows still the problem didn't get fixed, I have attached the video, ram usage, and XD file version to this chat kindly look into it. its been like this on windows even in my office PC and now even in my home gaming PC at least it should have worked properly in my home PC but still freezes after creating more than 3 artboards.

          XD version: 39.12.12
          Ram Usage: 11GB and above.

           

          Thank You!

            A
            Askat5CD0
            Participant
            May 6, 2021

            Yah. I have same problem. How did you fix it. or let me know how did you when you finish. My laptop is not strong but it must open. When I watch task manager it shows 40-50% of ram and 20-30% of CPU.( when i use Photoshop it shows almost 100% of ram. where is settings to use full ram.

              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices