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Adobe XD latest version 34.1.12 crashes, has huge loading times

Forum|Forum|5 years ago
October 25, 2020
22 replies
7339 views

Hi,
I wrote this message on another thread and on private to one of the staff members here (Harshika). Please help!

Adobe XD latest version 34.1.12 crashes, has huge loading times and memory used to maximum for files that previous took 20 seconds to load. After 10-15 minutes the file is somethimes loaded
I'm using Windows 10, and Google Drive File Stream but tested directly on HDD and the same result.
Any help counts. Thank you.

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E

eric@vm

Participant

Upon opening XD this morning, I was hit with huge performance issues as you can see in the screenshot below. Within 1 minute of opening the app, I hit upwards of 70% CPU usage and 9GB of RAM usage.

It slows my computer to a halt. I cannot use Adobe XD right now because of this.

Any help would be great, thanks

Harshika Verma

Community Manager

Hi Eric,

I am sorry to hear you are experiencing high memory usage after XD 34.1. Would you mind telling us the size of the file or does this happen with every file or with a specific file? Could you please generate the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload it to a shared location such as Creative Cloud or Dropbox and share the url with me over a private message along with the XD file for testing purpose?

Note: Please add the url of the post over a PM for reference.

We will try our best to escalate the issu.

Thanks,

Harshika

B

bglnurgeldi

Participant

Hello,

I use 34.0.12 version of Adobe XD on Win10 and I don't know why it runs so slow. I need to wait for 1-2 mins to do next action. That makes me mad. It's my first experience with Adobe XD. I've also use other Adobes for 1 year but they aren't like XD. I'll really appretiate if you help me to solve this problem.

Rishabh_Tiwari

Legend

Hi there,

Sorry to hear about the trouble. Could you please update XD to the latest version which 34.1.12.9 and let us know how it works. If it still slow, please share a few more details like:

Is it slow while working on a specific file or multiple files?
Please share a screenshot of the Task manager capturing memory utilization by Adobe XD process.
Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

B

bglnurgeldi

Participant

Hi Rishabh,

Thank you for your respons. Okay let me try that.

Cheers,

Bagul.

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