Adobe XD Lost access to all documents in the cloud

Question

I belonged to a business network where I was a collaborator in some projects but it turns out that when I left the network all my documents in the cloud disappeared completely there is nothing!

There are not even the shared documents, the documents that I stored in my account. Everything is blank, I can't even see the shared documents.

Rishabh_Tiwari · Accepted Answer

Hi @Booming25093818n4w8 ,

We're so sorry to hear about the trouble. You can try to reclaim assets by following the steps shared here https://helpx.adobe.com/enterprise/using/asset-reclamation.html

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

HARSHIKA_VERMA · Answer

Hi @Booming25093818n4w8,

We would like to follow up on your issue. Are you able to resolve the issue by following the above suggestion? Please feel free to update the discussion if you need further assistance from us.

We would be happy to help.

Thanks,

Harshika

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