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julieg70813442
julieg70813442
Participant
Dec 16, 2020 7:51 AM UTC
Question

Adobe XD lost connexion every day

Everyday when I start my computer, or wake it up, Adobe XD says it lost connexion and I need to close the app and re-open it again, put again the password, ... 

It's time consuming and annoying. 

It doesn't happen with other applications, juste Adobe XD. 

What can I do to solve this ?

 

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    1 reply

    Atul_Saini
    Atul_Saini
    Legend
    Dec 16, 2020 8:12 AM UTC

    Hi Julieg, thank you for reaching out, I'll try my best to assist you with it. 

     

    Please share the version of XD and OS build which you're using? Ensure that you have updated to XD 35.2. If You're already using XD 35.2, please collect the logs using this link:( https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html ). You may upload the logs to CC or Dropbox and share the link with me via PM (Go to my profile and click the "Send a message" button). I'll escalate the case with the product team. 

     

    Post away,

    Atul_Saini

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