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Participant
September 16, 2021
Question

Adobe XD Mac Install not working

  • September 16, 2021
  • 1 reply
  • 1187 views

MacBook Pro (Retina, Mid 2012)

macOS Catalina 10.15.7

 

Just signed up for Adobe XD. I am doing the $9.99 monthly option. I received a confirmation email from Adobe prompting me to download a .dmg file for installing Adobe XD and Adobe Creative Cloud. When I double click the XD file icon (as it prompts me to) nothing happens. 

 

Also its worth noting that I forwarded my email with the install .dmg to my wife who will be using Adobe XD on her mac. She was able to install and use Adobe XD just fine. I believe she actually has the same mac as me as well. So I dont know if this is some issue of not being able to use Adobe XD on two machines? Or maybe a compatibility issue? Any help would be appreciated since I cant even use the product I just paid for.

 

Thanks,

David

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Legend
    September 16, 2021

    Hi there,

     

    Sorry to hear about the trouble. Please reboot your computer and then try the steps shared here to download the app https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh