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January 4, 2021
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Adobe XD Mobile application crashing

  • January 4, 2021
  • 1 reply
  • 883 views

Adobe XD application constantly crashing on Android, I have a simple wireframe file with 12 artboards as soon as I open the cloud document from my Android phone the app crashes. 

I also tried opening the same wireframe from my iPhone and it works fine.

 

Any help would be appreciated.

 

 

App Version: 35.0.0 (37048)
OS Version: 10
Device Model: SM-M215F
Manufacturer: Samsung
Available Memory: 1067.898MB
Total Memory: 3.492GB
Free Disk Space: 27.0GB
Total Disk Space: 52.0GB
SDK Version: 29
App VersionCode: 37048

 

Note:

1> I tried and app crashed on multiple Androids (Samsung, Pixel and Vivo)

2> I tried with one single artboard and it still crashes 

 

    This topic has been closed for replies.
    Correct answer Harshika Verma

    Hi Yash,

     

    Happy New Year!

     

    I am sorry to hear you are having trouble with XD app crashing on your mobile device. I would suggest you to please check the minimum system requirements for XD on mobile device: https://helpx.adobe.com/ca/xd/user-guide.html/ca/xd/system-requirements.ug.html and please make sure the requirements are fulfullied.

     

    I will try my best to help.

     

    Thanks,

    Harshika

    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    January 4, 2021

    Hi Yash,

     

    Happy New Year!

     

    I am sorry to hear you are having trouble with XD app crashing on your mobile device. I would suggest you to please check the minimum system requirements for XD on mobile device: https://helpx.adobe.com/ca/xd/user-guide.html/ca/xd/system-requirements.ug.html and please make sure the requirements are fulfullied.

     

    I will try my best to help.

     

    Thanks,

    Harshika