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A
Alyssa25477515vz07
Participant
July 31, 2023
Question

Adobe XD no longer included in paid plan?

  • July 31, 2023
  • 3 replies
  • 898 views

I have the all apps plan. But I am now no longer allowed to open XD. When and why did this one app get removed from the 'all apps' plan? And why didn't I get some kind of notice about it being removed? This is really really annoying.

      This topic has been closed for replies.

      3 replies

      B
      Bard37044297emta
      Participant
      April 28, 2024

      My website working on all the browsers but some time its not showing on the Adob XD when we open it Luxury cars.

      jazzyhartdesigns
      jazzyhartdesigns
      Participant
      August 2, 2023

      The same thing is happening on my account too! I don't understand why either. The lock only appeared in the last 24-ish hours. I do not remember it being there yesturday when I was going to open my other apps. 

       

      The only thing I've been able to find on it is that they are phasing XD out? - Now my apps says (TRY), when I click on it, it wants me to pay for a different plan but none of the plans it shows me when I click on it even has XD in them. But I have the All Apps plan already.

       

      Then I checked my account thinking I was going crazy and in the 'included in your plan' under my account it shows that I'm suppoused to have XD. This makes no sense! 

       

       

       

        Eduardo Moura
        Eduardo Moura
        Participating Frequently
        August 2, 2023

        I had the same problem today. Fortunately it was resolved with a logoff. When I logged on the Creative Cloud Desktop app again the XD app was available as before (no more 'Try' button, I can open like the other apps). I'm on Windows 11, by the way.

        Cheers.

          jazzyhartdesigns
          jazzyhartdesigns
          Participant
          August 3, 2023

          I don't know why I didn't think of this before. -- That worked for me, and I'm on Windows 10. Thanks for the tip!

            HARSHIKA_VERMA
            Community Manager
            HARSHIKA_VERMACommunity Manager
            Community Manager
            August 2, 2023

            Hi @Alyssa25477515vz07,

             

            Sorry for the trouble. Would you mind confirming if you are logged in with your Personal account to see XD in your profile? Please ensure you're logged in using this ID: is there any other ID that you're using?

             

            Are you getting the Buy or Try option for XD?

             

            We will try our best to help.

             

            Thanks,

            Harshika

             

            [Personal Info removed by moderator]

             

              A
              Alyssa25477515vz07Author
              Participant
              August 2, 2023

              Hi, I am logged into the account associated with this email.

              Alyssa Asplund | APCO Inc.
              <Personal Info Removed By Moderator>

              HARSHIKA_VERMA
              Community Manager
              HARSHIKA_VERMACommunity Manager
              Community Manager
              August 2, 2023

              Thank you for confirming the email address. Could you please tell us if you are getting the Buy or Try option for XD?

               

              I will try my best to help.

               

              Thanks,

              Harshika

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