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Kindhearted_dare0067
Participant
Nov 11, 2022 11:31 AM UTC
Answered

Adobe XD not available to download in Creative Cloud Account

Hi,

I have a creative cloud account, that should include XD!! However, when I log into the creative cloud account XD isn't listed under 'available in your plan, but is listed under the 'apps to try' and only has a 'Try or Buy' option rather than a 'download' button?  How do I contact Adobe Customer Service - it seems impossible!?

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    Ares Hovhannesyan
    Ares HovhannesyanCorrect answer
    Community Expert
    Nov 13, 2022 5:06 PM UTC

    Try to enter your Adobe Id. Check your active sessions there. Cancel them if you have more than one sessions active.   If you have full licence sing out and sign in again.

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    2 replies

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity ExpertCorrect answer
    Community Expert
    Nov 13, 2022 5:06 PM UTC

    Try to enter your Adobe Id. Check your active sessions there. Cancel them if you have more than one sessions active.   If you have full licence sing out and sign in again.

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      Myra Ferguson
      Community Expert
      Myra FergusonCommunity Expert
      Community Expert
      Nov 12, 2022 10:40 PM UTC

      Here are some solutions you can try:

      If those don't work, you could check here:

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