Adobe XD not available to download in Creative Cloud Account

Forum|Forum|3 years ago
November 11, 2022
2 replies
612 views

Hi,

I have a creative cloud account, that should include XD!! However, when I log into the creative cloud account XD isn't listed under 'available in your plan, but is listed under the 'apps to try' and only has a 'Try or Buy' option rather than a 'download' button? How do I contact Adobe Customer Service - it seems impossible!?

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Correct answer Ares Hovhannesyan

Try to enter your Adobe Id. Check your active sessions there. Cancel them if you have more than one sessions active. If you have full licence sing out and sign in again.

Ares Hovhannesyan

Correct answer

Community Expert

Try to enter your Adobe Id. Check your active sessions there. Cancel them if you have more than one sessions active. If you have full licence sing out and sign in again.