Skip to main content
Sophia27391215ed3u
Participant
Dec 1, 2022 6:46 PM UTC
Question

Adobe XD Not Launching on Windows10

I am trying to open XD, and it will show that it's opening for a second but then it closes, showing no further application activity. I've reinstalled, repaired, and reset the app. I also attampted to follow this tutorial: 

In C:\Windows\System32, there is no msvcp140.dll nor a vcruntime140.dl. Maybe this is the reason why I'm having problems? None of my other apps are affected this bug. How can I redownload these missing components, should this fix my problem?

    This topic is closed to new replies. Start a new post to keep the conversation going.

    5 replies

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    Dec 1, 2022 6:57 PM UTC

    Were you able to try steps 2 & 3 from https://helpx.adobe.com/xd/kb/xd-crashes-when-launched-on-Windows.html? Updating Windows and display drivers might help.

     

    If that doesn't help, then try the steps in #4 when doing a clean reinstall.

    Translate
      Sophia27391215ed3uAuthor
      Participant
      Dec 1, 2022 7:37 PM UTC

      I have taken steps 2 and 3. All installs and drivers are up-to-date.

      I have just completed step 4, the app still doesn't open.

      I am back-tracking to step 1, in C:\Windows\System32, there is no msvcp140.dll nor a vcruntime140.dl.

      Translate
      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Dec 2, 2022 12:06 AM UTC

      Hi @Sophia27391215ed3u,

       

      Thank you for trying the steps suggested by our expert. Would you mind going to Settings, Applications, Apps & features? You will find the list of the software installed on your computer, find the latest install for Microsoft Visual C++, and Modify and Repair them.

       

      Please then try to relaunch XD from the Creative Cloud desktop app.

       

      Let us know if that helps.

       

      Thanks,

      Harshika

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices