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Participant
Aug 27, 2021 3:23 AM UTC
Question

Adobe XD not opening error 5703

Hello Adobe Team

From 2days i am facing XD opning issue.

Can't open any file and XD also, showing error 5703

 

and not create design link also. 

 

please help me ASAP, pending some work. 

It is urgent. 

Thank you 

ankkush

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4 replies

Rishabh_Tiwari
Legend
Aug 27, 2021 12:27 PM UTC

Hi there,

 

We're so sorry to hear about the trouble. Please try the suggestions shared by Chethan, and if nothing helps, please try creating a new user profile by following the steps shared here https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d

 

Let us know if this helps or if you need any further assistance.

 

Regards

Risabh

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Participating Frequently
Aug 27, 2021 5:12 AM UTC

Hi Ankkush,

 

We are sorry to hear you are getting an error while launching XD. I would request you to please try the below steps in sequence-

  • Sign out of XD and Creative Cloud desktop app.
  • End all Creative Cloud desktop app process from task manager
  • Restart the machine.
  • Sign back into Creative Cloud desktop app and XD.

If still the Issue persists ,please uninstall XD using the cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html .once uninstalled, please re-install XD and let us know if it works.

 

Please let us know if you need more assistance on this. We'd be happy to help

 

Thanks,

Chethan

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Participant
Oct 12, 2021 12:22 PM UTC

It worked for me thanks (version 44.1.12)

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Rishabh_Tiwari
Legend
Oct 12, 2021 5:54 PM UTC

Glad to hear that! Feel free to reach out if you need any further assistance.

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