Skip to main content
A
Alyssa5C2D
Participant
March 8, 2022
Answered

Adobe XD not responding on Mac

  • March 8, 2022
  • 1 reply
  • 451 views

I have a Mac on the newest OS, Monterey. When I open Adobe XD it is not responding, my recent documents will load after a while but if I click on anything the color wheel will appear and it will not respond. I am unable to access my documents or add them. I have restarted my computer, closed out of all other programs, and uninstalled and reinstalled Adobe XD. Anyone else have this problem or have any other fixes?

This topic has been closed for replies.
Correct answer Rishabh_Tiwari

Hi @Alyssa5C2D ,

 

Sorry to hear about the trouble. Please uninstall XD using the Adobe Cleaner Tool and then re-install. If that doesn't work, please share a few more details like:

 

  1. The version of XD.
  2. Does XD get stuck on the splash screen or you are able to open XD however, it's not responding?
  3. Please collect and share system logs 

 

Regards

Rishabh

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity ManagerCorrect answer
Community Manager
March 8, 2022

Hi @Alyssa5C2D ,

 

Sorry to hear about the trouble. Please uninstall XD using the Adobe Cleaner Tool and then re-install. If that doesn't work, please share a few more details like:

 

  1. The version of XD.
  2. Does XD get stuck on the splash screen or you are able to open XD however, it's not responding?
  3. Please collect and share system logs 

 

Regards

Rishabh

A
Alyssa5C2DAuthor
Participant
March 8, 2022

The Adobe Cleaner Tool fixed the problem, thank you!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices