Adobe Xd not saving new files to the cloud

Since about 2 weeks, I am unable to save any new document to the cloud.

Even when I create a new, completely empty document, I just get this:

It's saying that it is saving, but it is never stoping saving. I can leave it for hours and not do anything, but it just won't finish saving.

Adobe Xd as well as Adobe CC are up to date. I tried restarting my Mac a couple of times, but it just won't work.

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Correct answer Rishabh_Tiwari

Hi Caro,

Sorry to hear about the trouble. Could you please try the steps shared below and let us know how it goes:

Sign out of Adobe XD and Adobe CC Desktop app.
Close Core Sync process and all Adobe Related Processes from Activity Monitor.
Sign back in Adobe CC Desktop app and launch XD from there and check if you are able to save the file now.

If this doesn't help, please share a screenshot of the About XD info page under the XD menu.

Regards

Rishabh

Correct answer

Community Manager

Hi Caro,

Sorry to hear about the trouble. Could you please try the steps shared below and let us know how it goes:

Sign out of Adobe XD and Adobe CC Desktop app.
Close Core Sync process and all Adobe Related Processes from Activity Monitor.
Sign back in Adobe CC Desktop app and launch XD from there and check if you are able to save the file now.

If this doesn't help, please share a screenshot of the About XD info page under the XD menu.

Regards

Rishabh

Participating Frequently

Thank you Rishabh! That actually worked for me!

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