Adobe xD not showing the remote changes

Forum|Forum|5 years ago
March 17, 2021
1 reply
957 views

I am facing an issue regarding cloud documents in adobe xD. I am not seeing the remote changes that I have done on my other system. Now When I logged in from why work computer, it's not showing me those changes, although I have the same accounts on both machines. Can Anyone Help?

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Correct answer Ansubedi03

Are you doing co-editing on both the machines, without enabling live editing. Then you must see conflict dialogue soon once saving is done.

If you are opening account on secod machine after saving edits in first machine, then edits should get auto-saved and synced because it is a cloud document. No dialog will appear if you have done no edits on second machine and you opened the same file after few minutes, it should auto sync.

Regards,

Anita Subedi

A

Ansubedi03

Community Manager

Hello Muhammad,

Thank you for reaching out to us. Is it with specific files or with all cloud files. I hope there was no syncing issue with Creative cloud.

Could you please provide the logs of your machine:

CCXProcess Log
Mac: ~/Library/Logs/CreativeCloud/CCX Welcome
Win: %userprofile%\AppData\Local\Temp\CreativeCloud\CCX Welcome
AdobeXD.log
Mac: ~/Library/Logs/Adobe/AdobeXD/AdobeXd.log
Win: %userprofile%\AppData\Local\Packages\Adobe.XD.XXXX\LocalState\AdobeXD.log
CCX Process Install Log
Mac: /Library/Logs/CreativeCloud/CCXProcessInstall.log
Win: %userprofile%\AppData\Local\Temp\CreativeCloud\CCX Welcome
NGL Logs ( Collect all the NGL logs from the location )
Mac: ~/Library/Logs/NGLClient_AdobeXDXXXXX.log
Win: %userprofile%\AppData\Local\Packages\Adobe.XD.XXXX\ AC\ Temp\ NGLClient_AdobeXDXXXXX.log
CCX Welcome Cache Data

Mac: ~/Library/Logs/Caches/Adobe/CCX Welcome
Win: %userprofile%\AppData\Roaming\Adobe\CCX Welcome

If possible provide the logs of both machine.

Regards,

Anita Subedi

U

usmanUXUIAuthor

Participant

Hey Anita Subedi

Thanks for reaching out.
The issue is I am not seeing that conflict box sometimes. And lost a lot of
work which is not recovered yet 😞

Regards,
Muhammad Usman

A

Ansubedi03

Correct answer

Community Manager

Are you doing co-editing on both the machines, without enabling live editing. Then you must see conflict dialogue soon once saving is done.

If you are opening account on secod machine after saving edits in first machine, then edits should get auto-saved and synced because it is a cloud document. No dialog will appear if you have done no edits on second machine and you opened the same file after few minutes, it should auto sync.

Regards,

Anita Subedi

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