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gabrielpal
Participating Frequently
January 31, 2017
Answered

Adobe XD not starting after update

  • January 31, 2017
  • 15 replies
  • 6262 views

Today I received an update for the XD via the desktop app. The update process went well without errors, but since then XD is not starting. The program itself starts and remains white for a couple of seconds, and after that it shows the following message:

Please uninstall and reinstall the product.

If the problem still occurs, please contact Adobe technical support for help.

http://www.adobe.com/support

I uninstalled and reinstalled XD a couple of times and rebooted after every installation, but the problem still remains. Any suggestions on this? Thanks.

This topic has been closed for replies.
Correct answer elainecc

Hi, everyone-

I have exciting news to share! We just released a fix for this issue for our Windows 10 users. Please go to the Creative Cloud desktop app, click on the gear, and select "Search for App Updates." You should be able to download the fix and use XD!

Thanks,

Elaine Chao

Product Manager

Adobe XD

15 replies

Show previous replies
M
MrJoelKelly
Participant
February 1, 2017

I'm having the same issue and also have a space in my Windows username.

Can we get XD added to Previous Versions on the CC downloader, so if there is a bug we can at least still use the old one?

    M
    mbanaszkiewicz
    Participant
    February 1, 2017

    Where I can find XD instalation file without this last update? I really need this!

      T
      Thom Hayes
      Inspiring
      February 1, 2017

      I've got the same issue, no space in my user name though.

      All my XD documents loading up blank.

      Not a cool day for this to happen! On mega tight deadline!

        S
        sachin_james
        Participant
        February 1, 2017

        I'm having the same issue since the January 31st update. Any fixes yet?

        C
        Adobe Employee
        CoreyRLucier
        Adobe Employee
        January 31, 2017

        This is an issue that we're currently working to diagnose. 

        Would you per chance happen to have a space in your Windows user name?

        G
        gabrielpalAuthor
        Participating Frequently
        January 31, 2017

        You mean after C:\Users\? Yes, I do.

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