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J
J _R
Participant
September 14, 2022
Answered

Adobe XD not verifying subscription status on latest update

  • September 14, 2022
  • 3 replies
  • 1014 views

Hello,

We have a computer lab at our college that uses shared licenses for the computers. The other adobe products are able to verify the subscription status through our federated accounts but Adobe XD is the only program that shows this error upon being opened. If Try Again is pressed, it reopens the second window and closes the application.


This issue only shows up from versions 50.x and above. If we install an older version of Adobe XD (48.0.12.10), the program is able to run for that current user on that specific machine.

Has anyone experienced this problem before?

This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Sorry for the delay in response. It looks like your system doesn't meet the requirement. Please check the minimum system requirement to install XD: https://helpx.adobe.com/in/xd/system-requirements.html 

 

Let us know if you need further assistance from us. 

 

We would be happy to help.

 

Thanks,

Harshika

 

 

3 replies

S
Shaziya31217434fnt6
Participant
May 26, 2024

How u fix the prob

please rply

S
Shaziya31217434fnt6
Participant
May 26, 2024

Yea

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
September 14, 2022

Hi @J _R,

 

Thank you for reaching out and sorry for the trouble using Adobe XD. We would like to confirm if you've tried the steps suggested in this post: https://community.adobe.com/t5/adobe-xd-discussions/error-can-t-verify-my-subscription-status-windows-in-xd/td-p/10618585.

 

Let us know if that helps.

 

Thanks,

Harshika

    J
    J _RAuthor
    Participant
    September 14, 2022

    These computers are using Windows 10 and they have updated to the most recent version of Windows 10 as of writing this post. Our computers have the Credential Manager started but Web Credentials have been cleared and are empty. I followed the steps shown in the article and attempted to run the EasyFix.msi but a message stated that "The current operating system is not supported." appears and the installation cannot proceed.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    September 22, 2022

    Sorry for the delay in response. It looks like your system doesn't meet the requirement. Please check the minimum system requirement to install XD: https://helpx.adobe.com/in/xd/system-requirements.html 

     

    Let us know if you need further assistance from us. 

     

    We would be happy to help.

     

    Thanks,

    Harshika

     

     

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