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luigig28861835
Participant
December 6, 2021
Question

Adobe XD (on Windows 10) always working inn background

  • December 6, 2021
  • 1 reply
  • 793 views

Adobe XD always working in background even if i did open the app. Also it's very clunky and impossible to use and freezes completely when i try to use the text tool

    This topic has been closed for replies.

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    December 7, 2021

    Hi luigig28861835,

     

    We are sorry to hear you are experiencing issue with XD. We would request you to please share the version of XD you're using. Have you tried signing out of XD, Creative Cloud desktop app, restart the machine and then sign back in?

    Could you please record a video of XD freezing while using text tool? 

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    L
    luigig28861835Author
    Participant
    December 7, 2021

    Hello @HARSHIKA_VERMA 

    Thank you for your reply. My XD version is 45.1.62. I've tried what you suggest and I didn't have the app in background when i resterted my computer. The bug with the text tool still persist unfortunately. Here a screenrecord




    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    December 13, 2021

    Hi there,

     

    Sorry for the trouble and delay in response. It shouldn't happen in an ideal situation. If you'd allow, we can help you fix this issue here; however, we'd need some logs from your machine. Please collect the logs using this link -https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share the link of the logs via private message after uploading it to CC or Dropbox.

     

    Thanks,

    Atul_Saini

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