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December 9, 2021
Answered

Adobe XD on Windows is unreliable: Can't launch the app sometimes

  • December 9, 2021
  • 1 reply
  • 684 views

When I try launching Adobe XD the page is stuck here with a progress wheel, and after some time i just closes with no error.

 

 

I tried the steps shown here: Solved: Adobe XD won't start on new machine (Windows 10) - Adobe Support Community - 8928067

 

And it fixes the issue for a bit but it comes back, the issue still persists. Restarting my computer fixes the issue temporarily.

 

 

 

 

This topic has been closed for replies.
Correct answer Atul_Saini

Hi Sammyg,

Thank you for reaching out. This may happen if there are some sync issues. Would you mind reinstalling the Creative Cloud desktop app using this link https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html? You may download it again using this link - https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html  

 

Feel free to update this discussion if you need further assistance. 

 

Thanks,

Atul_Saini

1 reply

Myra Ferguson
Community Expert
Community Expert
December 10, 2021

Does your computer meet the minimum system requirements?

Adobe XD system requirements - Windows

Atul_Saini
Community Manager
Atul_SainiCommunity ManagerCorrect answer
Community Manager
December 13, 2021

Hi Sammyg,

Thank you for reaching out. This may happen if there are some sync issues. Would you mind reinstalling the Creative Cloud desktop app using this link https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html? You may download it again using this link - https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html  

 

Feel free to update this discussion if you need further assistance. 

 

Thanks,

Atul_Saini