Answered
Adobe XD opening and closing
I need help fast. I need to get into adobe xd for my job. It keeps opening and closing. I need help in figuring this out, so i can get back to work.
elegant_leader5EE4Correct answer
Community Manager
Aug 26, 2021 4:17 AM UTC
Hi there,
Sorry to hear that you're facing the issue.
If you're facing this issue on a Windows machine, please check if you have any Windows update pending in your machine. If its there, please update. This might solve your issue.
If you're still facing issue, please share us few details and will help you as soon as possible:
1. Windows version
2. XD version (Update to XD 43 and check if its solves the issue)
3. Please share dump file. This article will help you generate and please share me over DM - https://helpx.adobe.com/ro/xd/kb/how-to-generate-crash-dump-on-windows-machine.html
Hope updating Windows version (or XD if it needs) solves your issue.
Happy to serve you again.
Thanks,
Nawneet
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