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Participant
Dec 1, 2020 12:35 PM UTC
Question

Adobe XD: Opening project shows black screen

Hello there,

 

I'm facing this issue that whenever I'm opening a project, the project canvas becomes all black. All the other tool options are still there but the canvas is just black and I can't see any artboards and designs. I've attached a picture below.

 

Tried these: 

• Logged out and logged in again

• Uninstalled and re-installed Adobe XD from CC

 

Version: 35.1.12.5 (Starter), Creative Cloud Sync 4.3.63.1

Please help asap, thanks!

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3 replies

Ares Hovhannesyan
Community Expert
Community Expert
Dec 1, 2020 3:31 PM UTC

What is your hardware and OS?

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Participant
Dec 1, 2020 4:23 PM UTC

I'm using macOS Big Sur.

The device is MacBook Pro 16" 2.3GHz 8-core i9 processor(latest maxed out one). 

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Atul_Saini
Legend
Jan 3, 2021 5:33 PM UTC

Hi Fahimabdullah,

 

Sorry for the delay in response. Please ensure that you're using XD 35.3 and let us know if you're still facing trouble. We'd be happy to assist you further. 

 

Thanks,

Atul_Saini

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