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mouafakben
mouafakben
Participant
October 25, 2020
Question

adobe xd opens and closes immediately!!

  • October 25, 2020
  • 2 replies
  • 327 views

you can watch this short video to understand the problem

 

<iframe width="560" height="315" src="https://www.youtube.com/embed/TYF1EqnlZ_U" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

 

Here are my PC specs:

 

    This topic has been closed for replies.

    2 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    November 30, 2020

    Hi there,

     

    We're so sorry to hear about the trouble and for the delay in response. Could you please confirm if you are still experiencing the issue with the latest version of XD which is 35.1? If yes, please try clean install by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    mouafakben
    mouafakbenAuthor
    Participant
    October 25, 2020

    sorry, here is the video link

    https://www.youtube.com/watch?v=TYF1EqnlZ_U 

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