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M
moniquec26429245
Participant
August 20, 2018
Answered

Adobe XD opens and immediately closes (Activate?)

  • August 20, 2018
  • 1 reply
  • 2227 views

I looked at windows logs, and I have those 2 errors:

First error:

Falha na ativação de Adobe.CC.XD_adky2gkssdxte!App. Código de erro: O aplicativo não foi iniciado.. Fase de ativação: COM ActivateExtension

Second error:

O servidor Adobe.CC.XD_10.0.12.9_x64__adky2gkssdxte!App.AppXpc2jz922aeh1p2kp6138cb4cezje7c48.mca não se registrou no DCOM dentro do tempo limite necessário.

I already tried to uninstall and install everything twice, its a Windows 10 Pro

I already tried to set permissions on files, folders, registers, etc...

I already tried to disable firewall and AV...

I dont know how to keep it up

    This topic has been closed for replies.
    Correct answer Preran

    That link is about Adobe Creative Cloud desktop application right? My app works fine, only the Adobe XD that crashes

    I already tried to uninstall Adobe Creative Cloud desktop application and installed again.

    I tried set permissions on folders too, now I tried to set permissions on C:\Program Files\WindowsApps\Adobe.CC.XD_10.0.12.9_x64__adky2gkssdxte

    But it keep crashing


    Thank you for the info and for taking care of the initial troubleshooting. I would suggest getting in touch with Adobe Support directly for further investigation. Do let us know if you need more assistance.

    Thanks,

    Preran

    1 reply

    Atul_Saini
    Atul_Saini
    Legend
    August 20, 2018

    Hi Moniquec,

    Sorry that you are unable to activate Adobe XD and it seems to be crashing because of that. Thanks for sharing the error summary.

    Could you please launch Adobe Creative Cloud and check if you are signed in to Adobe Creative Cloud? Please share the OS build that you are using as well. I would also like to know if you are using this machine under an enterprise environment.

    Awaiting your response.

    Thanks,

    Atul_Saini

    M
    moniquec26429245Author
    Participant
    August 20, 2018

    I'm trying to use Adobe XD for free, but somehow on log it shows some "Activate" problem  

    And yes I'm signed in to Adobe Creative Cloud.

    Windows 10 Pro

    Version 1803 Build 17134.228

    Atul_Saini
    Atul_Saini
    Legend
    August 21, 2018

    Thanks for the information Moniquec. Kindly try the steps mentioned here: - Adobe Creative Cloud desktop application closes immediately after launch and updates the discussion with the results.

    thanks.

    Atul_Saini

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