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erica.wong
Participant
Jan 13, 2021 1:05 AM UTC
Answered

Adobe XD performance is really bad with graphic tablet

I have just starting using Adobe XD and I realized it's really slow when used with a graphic tablet. I use a Wacom pro 3 tablet as my mouse as I also so some graphics.

 

I tried dragging an object just across the screen and it moved really slowly and/or execute at least 3 seconds later. Just moving around the cursor was also very painful. It got better than I used the trackpad but it still isn't the same as I would normally move my cursor across my screen. 

Is anyone experiencing the same issue when using a graphic tablet?

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Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
Jan 13, 2021 7:26 PM UTC

Hi Erica,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD & OS.
  2. Is this happening while working on a specific file or multiple files?
  3. Please try resetting Tablet's preferences and then check how it goes.

 

Regards

Rishabh

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3 replies

Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
Jan 13, 2021 7:26 PM UTC

Hi Erica,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD & OS.
  2. Is this happening while working on a specific file or multiple files?
  3. Please try resetting Tablet's preferences and then check how it goes.

 

Regards

Rishabh

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erica.wongAuthor
Participant
Jan 18, 2021 9:17 PM UTC

Thank you for replying.

Resetting the Tablet's preferences worked! Thank you

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    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Jan 19, 2021 11:11 AM UTC

    Glad to hear that, Erica! Feel free to reach out if you have any other issues or questions in the future.

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