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Participant
October 8, 2020
Question

Adobe XD Plugin for Jira Server - comment function is missing

  • October 8, 2020
  • 1 reply
  • 309 views

Good morning,

we have some problems with the Adobe XD Plugin for Jira Server. We installed the plugin on our Server with the latest Version. Everything is fine and is working accept for the comment function. In Jira we cant see the Comments from the Artborads.

 

Does anyone have a solutionfor this? You can find a example below. The Comment function is not displayed.

This topic has been closed for replies.

1 reply

Rishabh_Tiwari
Legend
October 8, 2020

Hi Florian,

 

Sorry to hear about the trouble. It looks more like a plugin issue, so if you have tried basic troubleshooting like re-installing the plugin, I'd recommend contacting the plugin support directly. To contact them, please right-click on the plugin name in the panel and then click support.

 

Let us know if you need any further assistance, we'll try our best to help you with it.

 

Regards

Rishabh

FREITAGAuthor
Participant
October 8, 2020

Yeah it looks like a plugin Problem because our IT-Support forwarded also Port 80 and they checked the live traffic through our firewall and the only problem is this address http://comments.adobe.io

 

Everything will connect do each other but it seams that its running in nowhere into a timeout its panding all the time the comment function

Harshika Verma
Community Manager
Community Manager
October 12, 2020

Sorry for the delay in response. I have escalated this with our plugin team and they are looking into the issue. We will update you as soon as we hear back from the team.

 

Thanks,

Harshika